Unity is the world’s leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life.
Unity is the foundation upon which the world’s most powerful digital content is created. Specifically, Unity’s platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices.
Job Designation : IT Support Analyst – Help Desk
Qualification : Bachelor’s degree
Experience : Freshers
Skill Set :
- Good knowledge of networking and experience with network troubleshooting.
- Experience with both macOS and Windows computers.
- Good at adapting to change, delays, and unexpected events.
- SaaS administration experience.
- Linux experience.
- Outstanding communication skills, both oral and written, in English.
Job Description :
As the first point of contact, you’ll play a vital role in ensuring the smooth operation of Unity’s technology systems.
In this fast-paced, 24/7 environment, you’ll diagnose and resolve software and hardware problems, provide technical assistance, work with the IT team on new technology solutions and system maintenance, and identify areas for improvement.
Your excellent communication skills will be critical, as you’ll need to explain technical information to non-technical individuals effectively. The goal of this role is to provide outstanding customer service in a timely manner.
- Receive and respond to customer inquiries via our ticketing system with timely, accurate, and courteous replies.
- Prioritize, troubleshoot, and solve requests, or when unable to assist, reassign to the relevant team.
- Identify opportunities for automation.
- Provide technical support to users by researching and answering questions.
- Improve the IT Knowledge Base by writing and maintaining documentation.
Location : Bengaluru, Karnataka, India
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